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Help Scout careers

Manage all your customer conversations in one powerful platform that feels just like your inbox.

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Open roles at Help Scout

3 roles

Head of Product, Growth + Monetization

United States / Remote (Restricted) / $263,000 - $290,000/year

Head of Product, Conversations

Remote (Restricted) / $263,000 - $290,000/year

Director of Product Design

United States / Remote (Restricted) / $226,000 - $242,000/year

FigmaAI

About

Help Scout makes customer service software for businesses that handle support over email, chat, and a help center. Founded in 2011 by Nick Francis, Jared McDaniel, and Denny Swindle, the platform now powers more than 12,000 customer-facing teams and has processed over 950 million conversations.

Remote-first since day one. Around 140 people spread across 115+ cities. The company pursues sustainable growth rather than hypergrowth, and has signed the 1% Pledge (1% equity to nonprofits, 2% of revenue to charitable causes). Salary and stock option grants run on public formulas, and every employee gets equity.

Stated belief: "All customers deserve to be treated like people. People should never be reduced to transactions and ticket numbers, and businesses shouldn't have to compromise the customer experience as they scale."

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