About

Help Scout makes customer service software for businesses that handle support over email, chat, and a help center. Founded in 2011 by Nick Francis, Jared McDaniel, and Denny Swindle, the platform now powers more than 12,000 customer-facing teams and has processed over 950 million conversations.

Remote-first since day one. Around 140 people spread across 115+ cities. The company pursues sustainable growth rather than hypergrowth, and has signed the 1% Pledge (1% equity to nonprofits, 2% of revenue to charitable causes). Salary and stock option grants run on public formulas, and every employee gets equity.

Stated belief: "All customers deserve to be treated like people. People should never be reduced to transactions and ticket numbers, and businesses shouldn't have to compromise the customer experience as they scale."