remoet.dev Refund Policy
remoet.dev does not currently offer any paid subscription. The service is free, so there is nothing to buy, nothing to cancel and no charge to refund. This policy is retained because it governs any historical charge, and it would apply again if a paid subscription is introduced in future. remoet.dev is operated from Sweden, payments are processed by Stripe (stripe.com), and remoet.dev is the seller of record and handles all refund requests directly. This policy was last updated on 2 August 2026.
1. Digital Service
remoet.dev provides access to digital services, not physical goods. No paid tier is currently offered: every platform feature, including the star cap, API limits, link trees and the unstar budget, is available at no charge, subject to the standard account limits set out in our Terms of Service. Any subscription introduced in future would deliver its features immediately upon activation.
2. Cancellation
There is no active subscription to cancel. Should one be introduced, you would be able to cancel at any time through your account settings, and on cancellation:
- Your subscription would remain active until the end of your current billing period
- You would continue to have access to all paid features until that date
- No further charges would be made after cancellation
- After your billing period ends, your account would return to the free service
3. No Pro-Rata Refunds
Where a subscription exists, we do not provide partial or pro-rata refunds for unused time within a billing cycle. If you cancel partway through a month, you retain access to paid features for the remainder of that period, but no portion of the subscription fee is refunded.
4. Refund Eligibility
Where a charge exists, refunds may be issued at our discretion in the following circumstances:
- Technical issues: If a verified technical problem on our end prevented you from accessing or using paid features for a significant portion of your billing period
- Billing errors: If you were charged incorrectly, such as duplicate charges or being billed the wrong amount
- First-time subscriber courtesy: If you are a first-time subscriber and request a refund within 48 hours of your initial subscription purchase, we will issue a one-time courtesy refund. This applies only to your first subscription and cannot be used more than once
Refund requests outside of these circumstances will be evaluated on a case-by-case basis but are not guaranteed.
5. How to Request a Refund
To request a refund, please contact us at [email protected] with the following information:
- Your remoet.dev account email address
- The Stripe receipt or invoice number (found in your payment confirmation email)
- The date of the charge
- A brief description of the reason for your refund request
We aim to respond to all refund requests within 2 business days.
6. Refund Processing
Approved refunds are issued by remoet.dev and processed through Stripe back to your original payment method. Once approved, please allow 5 to 10 business days for the refund to appear on your statement. The exact timing depends on your card issuer or bank.
7. EU Right of Withdrawal
Under the EU Consumer Rights Directive (Directive 2011/83/EU), consumers in the European Union and European Economic Area generally have a 14-day right of withdrawal for online purchases. However, this right does not apply to digital content or digital services once performance has begun with your prior express consent and your acknowledgment that you thereby lose your right of withdrawal.
Where you purchase a remoet.dev subscription, you consent to immediate access to paid features. By completing a purchase you would expressly agree that the digital service begins immediately, and acknowledge that you waive your 14-day right of withdrawal to the extent permitted by applicable law. No purchase is currently possible, so nothing is waived today.
If performance has not yet begun (for example, if you have not yet accessed any paid features), you retain the full 14-day right of withdrawal. To exercise this right, contact us at [email protected] within 14 days of your purchase.
8. Chargebacks
We strongly encourage you to reach out to us at [email protected] before initiating a chargeback or payment dispute with your bank or payment provider. We are committed to resolving billing issues fairly and promptly.
Filing a chargeback without first contacting us may result in suspension of your remoet.dev account while the dispute is under review. If the chargeback is resolved in our favor, your account access may remain suspended until the matter is settled.
9. Changes to This Policy
We reserve the right to update this Refund Policy at any time. Changes will be posted on this page with an updated "last updated" date. If we make material changes, we will notify affected users through the website or via email. If paid services are introduced, continued use of them after changes are posted constitutes acceptance of the revised policy.
10. Governing Law
This Refund Policy is governed by and construed in accordance with the laws of Sweden. Any disputes arising from this policy shall be subject to the exclusive jurisdiction of the courts of Sweden, without prejudice to any mandatory consumer protection rights that may apply in your country of residence.
11. Contact Us
If you have any questions about this Refund Policy or need assistance with a refund, please contact us at [email protected].